Refund policy

We want you to love your French Cowboy fragrance. If it isn’t your vibe and you’re based in the EU, you can return it under the conditions below. Orders delivered outside the EU are final and cannot be returned.

Conditions for Return (European Union only)

• The fragrance bottle packaging must be completely unopened and unused, and in perfect original condition.
• All original packaging (box, wrapping, inserts) must be intact and in perfect original condition.
• The return request must be made within 15 days of delivery.
• Samples cannot be returned or refunded.

How to Start a Return

Just drop us a note at hello@frenchcowboy.com within 15 days of receiving your order, and we’ll guide you through the process. You’ll get a confirmation email once your return is approved and instructions on how to send it back.

Return Shipping Costs

• Return shipping costs apply (€6 will be deducted from your refund).

Refunds

• Once your return is received and inspected, we’ll notify you and process your refund to your original payment method. Timing may vary depending on your bank or card provider.
• Refunds are issued within 14 days of receiving your return (timing may also depend on your bank or card provider).

Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please place a new order once your refund is processed.

Damaged or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, please contact us at hello@frenchcowboy.com within 7 days of delivery. We’ll make it right.